LogMeIn Doesn’t Seem to Care About Their Customer’s
It’s a shame really. I rather liked LogMeIn’s service, most of the time. I cannot vouch for their customer service, as I never had to deal with it. The product always seemed to, mostly, work. But, this isn’t about their software. My disdain for LogMeIn comes down to their complete and utter lack of respect for the customers.
I awoke this morning and began checking my emails. Sitting right there in my Inbox was an email from the “The LogMeIn Team”, boasting a subject of “Notice: Important changes to your LogMeIn Free account”. I was expecting a added or removed feature, or just some random news. To my surprise, the email stated:
As of January 21, 2014, LogMeIn Free will no longer be available. To continue using remote access, you will need to purchase an account subscription of LogMeIn Pro.
A new Pro account includes our signature remote access with premium features like remote printing, file transfer and cloud data access, plus desktop, iOS and Android apps to improve your experience.
As a loyal LogMeIn user, you are eligible for discounted introductory pricing. Subscription packages start at $49/year for two computers (50% off regular price)*. Visit the pricing page for details, and buy now.
Thank you for your continued support. We look forward to serving you for many years to come.
The LogMeIn Team
Please visit out blog for more information
Well, that’s a shame I really… Wait… Today is 1/21/2014?! They are canceling the service with zero notice?! Off to their Facebook page I go, where they have also posted the notice and have a slew of unhappy ex-customers commenting on their poor decision.
This is where LogMeIn really pulls out all the stops in showing their true colors. Their replies to people angry with “having the rug pulled out from under them” are sales pitches and “we don’t care” responses like:
Hi Drew, as an early customer we are sure you see the value in our products and hope you will consider our pro offering. Thanks!
Please let us know if we can assist you. Thanks.
Hi Victor – please see our FAQ for more information: http://bit.ly/1eP1l29
You are given a 7 day upgrade window after your first login.
The list goes on, all of which can be seen on the Facebook announcement of LogMeIn pulling the rug out from underneath their customers.
A paying customer of LogMeIn, Dave Brown, chimed in to tell them it was a bad move and they simply responded with
Hi Dave, we appreciate your feedback and thanks for the continued support. Existing LogMeIn users can log in at LogMeIn.com to see pricing details and a link to purchase. Thanks!
Never fear, I am not going to leave you hanging, like LogMeIn did, with only the news. Since I now refuse to use LogMeIn our any of their services, I will be trying out new programs which allow remote access and reviewing the best one(s) here. First up, will be one mentioned by an angry customer in LogMeIn’s no more free account announcement called Teamviewer.
Were you affected by LogMeIn’s blatant disregard for their customers? Leave a comment and let us know your story!